Comprehensive compliance and custom payroll support: Why Snapdocs switched to Sparrow

Snapdocs is a trusted digital closing platform that connects the people, processes, and technology behind the mortgage experience. By making it easier for lenders, title companies, and other partners to work together, Snapdocs simplifies complex, high-stakes transactions and improves confidence at every step.

Snapdocs has more than 200 employees across 35 states, and that emphasis on trust carries through to how the company shows up for employees: with care, consistency, and support when it matters most. “One of the greatest things about Snapdocs is our employees,” said Myra Zheng, Senior People Operations Manager at Snapdocs.

“We really prioritize our employees during pivotal moments of their lives, like getting married or expanding their families,” Zheng explained. To make sure employees have support they can trust during those moments, Snapdocs relies on Sparrow for full-service leave management.

Finding a leave partner to do the heavy lifting

When Snapdocs decided to switch leave vendors, they looked for a partner who could help them overhaul their leave management, supporting the small Snapdocs team by offloading work, ensuring compliance, and managing the day-to-day tasks of any leave process.

Snapdocs found that partner in Sparrow. “Working with Sparrow is very hands-off for me and for our employees taking leave. Knowing I have them gives me a sense of peace,” she added.

"Working with Sparrow is very hands-off for me and for our employees taking leave. Knowing I have Sparrow gives me a sense of peace."

Sparrow handles every aspect of leave management for Snapdocs’ people ops and payroll teams, including building individualized leave plans, managing leave cases, completing paperwork on Snapdocs’ behalf, calculating payroll, and coordinating directly with employees.

That expertise is especially important for Snapdocs’ distributed workforce. “We have employees in 36 states, which creates an extra level of complexity,” Zheng explained. “Each state operates differently, and certain states have paid programs while others don’t.”

By staying current on changing leave regulations, Sparrow helps Snapdocs stay compliant while ensuring employees receive any state benefits they’re eligible for.

"Sparrow fills in our gaps of knowledge. They provide the state-by-state guidance, which saves me from the administrative burden and keeps us compliant — which gives me a lot of confidence we're taking care of our people."

“Sparrow fills in our gaps of knowledge,” Zheng said. “They provide the state-by-state guidance, which saves me from the administrative burden and keeps us compliant which gives me a lot of confidence we’re taking care of our people.”

For Zheng, the process is simple: she introduces employees to the Sparrow team, and Sparrow takes it from there. Leave Specialists begin by scheduling one-on-one intake calls with each employee preparing for leave. During those calls, they review benefits, walk through paperwork, and answer questions.

“We want white glove service—and that’s what we get with Sparrow,” said Zheng.

"We want white glove service — and that's what we get with Sparrow."

Sparrow Leave Specialists create custom leave plans for each employee, then add the plans to the Sparrow dashboard so employees know exactly what steps to take—and the people ops team can stay informed. Then they complete and submit paperwork on each employee’s behalf, and coordinate with health insurance providers when additional documentation is needed.

"Leave can be a very stressful time. When you're taking parental or medical leave, the last thing you want to worry about is paperwork or figuring out where your paycheck is coming from."

“I love knowing our employees are having a positive, supportive experience,” said Zheng. “Leave can be a very stressful time. When you’re taking parental or medical leave, the last thing you want to worry about is paperwork or figuring out where your paycheck is coming from.”

The power of custom payroll support

Behind the scenes, Sparrow also simplifies Snapdocs’ payroll. The team sets up automated  payroll calculations, delivers custom payroll reports each pay period, and handles reconciliation so Snapdocs’ people ops team doesn’t have to.

“Sparrow has done such an amazing job, not just of adjusting the payroll calculations to accommodate our three weeks of frontloading,” she explained, “but also setting payment expectations with employees and holding meetings to walk them through the calculations so they understand.”

"Sparrow has done an amazing job, not just of adjusting the payroll calculations to accommodate our three weeks of frontloading, but also setting payment expectations with employees and holding meetings to walk them through the calculations so they understand."

That support gives Snapdocs confidence that employees know what to expect and are paid accurately during leave. “The Sparrow team is very receptive to feedback and always willing to change or customize processes to ensure they work for Snapdocs,” Zheng added.

Time saved, focus gained

Sparrow’s hands-on support and deep leave expertise saves Zheng and her team significant time by reducing back-and-forth with employees, paperwork, and the need to double-check payroll calculations. That gives her more time to focus on other parts of her role and the team’s long-term priorities.

“With a lean team, we’re all wearing multiple hats,” she explained. “Having Sparrow means I don’t have to worry about employee leave management—I can focus on building for the future.”

Sparrow makes every aspect of leave management easier, for people teams, payroll professionals, and the employees actually taking leave. Find out how we can improve your current leave management systems, or schedule a demo now.